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e-commerce

A collection of 24 posts

What a slow Chrome trace told us about a 2,000-product catalogue page

A client flagged that their largest product listing page was unresponsive on desktop and crashing on mobile. Smaller catalogues worked fine. We opened a Chrome trace, found a 14-second blocking task, and then another, and then another. Here's what we found, and what shipped.

Getting Started with E-commerce Personalisation: Why Simple Wins

The curiosity about how agencies can make personalisation work was palpable at Codegarden 2025. Yet the common pushback of "This won't work for my business because we're too niche" was something we've all heard, usually followed by concerns about complexity, cost, or

Customer Service Still Sells: How Support Experience Shapes Brand Loyalty

Customer service is often the forgotten pillar of e-commerce. We focus on user journeys, product recommendations and conversion rates - but forget that one poor support experience can undo all of that. Two recent online purchases reminded me how much customer service still influences trust and retention, often more than

What’s Involved in Launching an E-commerce Website in 2025?

Launching an e-commerce website in 2025 offers exciting opportunities, but it also comes with an evolving list of moving parts. From platform selection to fulfilment and third-party integrations, getting from idea to order requires more than just a shopping cart. At TSD, we’ve partnered with brands across the UK,

What is browser testing and why does it take so long?

Your design is built, content loaded, media is in and your site looks great on your computer -you’re ready to launch so why the sudden hold up with browser testing and why is it going to take so long? Take this issue I ran into earlier this week. Can

Design with data -how to get the longest/shortest product/category name from Ucommerce

There's little more frustrating that finalising a store and loading in the product data only to find it doesn't look as beautiful as the design. This is usually because the designer has chosen a product title from the site which looks good in the design rather

Turn negative reviews to your advantage

Nothing reassures a new customer quite like the experience of an existing customer, but its not always roses and that's ok if handled sensitively. No one likes a negative review, especially after having worked hard to service a customer, but you should not shy away from them as

How To: Return the customer to your site after paying with WorldPay

Stripe is generally our go-to PCI compliant payment gateway but from time to time we're asked to use alternatives such as WorldPay. For the most this is fine but redirecting the shopping from WorldPay on a successful transaction is a bit of a pain and there are a

Speed up your uCommerce checkout pipeline

Speed is key when it comes to e-commerce. Regardless of which platform you use to sell online it has to be fast and no-where is this truer than the checkout processes. uCommerce is a great platform and it's Pipeline feature makes uCommerce hugely extensible however with great power