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A collection of 105 posts

Why Product Development Makes Sense for Agencies (And How to Actually Succeed)

Agencies have all the skills to build products. So why don't more do it? After 15 years building products at TSD, here's what we learned about first to market vs perfect, resourcing traps, and why watching clients succeed whilst you wait for their next spend hurts more than you'd think.

We're All Hunting for Clients, But Have We Missed the Shift?

Most agencies are competing for the same 5% of clients ready for major digital projects. But what about the 95% with functional-but-frustrating setups who just need their current platform to work better? We might all be hunting in the wrong forest.

Your B2B Business Isn't Too Niche for Personalisation: Your Customers are Human Too

Think personalisation won't work for your B2B business? From auction houses to wholesale giftware, we've proven every industry can deliver personalised experiences. The secret isn't complex algorithms - it's treating customers as humans, not data points.

The AI Builder Revolution: Powerful Tools, but Still Need the Right Craftsperson

The software development world is buzzing with excitement about AI-powered site builders and development tools. From Lovable to Cursor, these platforms promise to democratise software creation and potentially transform how we build digital products. But before we get carried away with the hype, let's take a measured look

When Should You Upgrade Your CMS? Balancing Risk, Reward and Reality

Content Management Systems (CMS) are the digital backbone of many businesses' online presence. They power e-commerce platforms, support marketing teams and serve as the foundation for most online experiences. But the question of when to upgrade your CMS is one we’re asked time and again - and the

AI in Daily Business: Why It’s Your Bionic Arm, Not Your Replacement

You can’t scroll three swipes without bumping into AI hype. From synthetic songwriters to automated recipe generators, it seems every industry is having its AI moment. But while the conversation is often futuristic, the real question for most business leaders is far more grounded: how do I use AI

The Human Touch in E-commerce: Why "No-Reply" Emails Are Hurting Your E-Commerce Brand - And What We Recommend Instead

In the increasingly digital world of e-commerce, it's easy to forget that behind every transaction is a human customer seeking not just products, but also connection and reassurance. As the CEO of TSD, a company dedicated to helping retailers excel in the digital marketplace, I've observed

The Real Cost of Building and Running an Efficient Engineering Team

When businesses consider internalising their development efforts—whether through a self-managed offshore partner or by creating a dedicated internal team to replace an external software partner—it’s tempting to focus on the apparent cost savings of hiring a few skilled engineers. After all, the promise of reduced expenses and

Super fast internet over 3G/4G... without broadband

With more of us working from home these days, getting decent broadband speeds can be tricky -especially if you work out in the countryside like we do however with a little time and money it doesn't need to be dial-up slow. Over the years we've tried

Turn negative reviews to your advantage

Nothing reassures a new customer quite like the experience of an existing customer, but its not always roses and that's ok if handled sensitively. No one likes a negative review, especially after having worked hard to service a customer, but you should not shy away from them as